Connaissez-vous le SBAM?

#1 · 20 juin 2022, 12:16

sbam Connaissez-vous le SBAM?

Sourire

Bonjour

Merci

Au revoir

Les bases d’un accueil efficace et positif. On parle ici d’un respect pour la relation avec l’autre. Ce qu’on peut aussi nommer le commercialement respectueux.

J’aime parfois rappeler cet acronyme que nous pourrions oublier en partie lorsque nous sommes en pilote automatique.

Et vous? Pratiquez-vous le SBAM et comment réagissez-vous si lors d’un accueil vous ne le recevez pas?L

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